Terms and Conditions

GENERAL CONDITIONS AND INSTRUCTIONS FOR TOURIST ARRANGEMENTS

General terms and conditions are an integral part of all our arrangements and are attached to catalogs and price lists. Upon signing the contract, the passenger is acquainted with the general conditions and instructions and irrevocably agrees with them.

APPLICATIONS

Applications for the trip are accepted by the MAJOLKA travel agency and all authorized agencies in terms of the conditions stated in the travel program. Upon registration, TA MAJOLKA and the passenger enter into a contract (application form). The passenger fills in the registration document, which is also a confirmation of the reservation and contains information about the traveler’s travel arrangement, or refers to the program of the arrangement, where this information is provided. Upon check-in, the passenger must provide all information and submit all documents required by the travel program and pay a registration fee of 30% of the total arrangement and the cost of the reservation in the amount of 20.00 EUR per registration form (voucher) or. EUR 30.00 for custom-made trips. In the event of deferral of payment by check or other means of payment, the cost of the reservation is increased by the cost of processing the means of payment (accurate information at the point of sale). If the participant of the trip was registered by a legal entity, it can also be an order form, fax, e-mail, but only this must be confirmed by us, and the cost of the reservation is the same as for natural persons. In the event that the passenger does not provide the correct information at check-in, he is responsible for all costs or. consequences of incorrect data. Passenger registration is binding. It may be waived only in accordance with the provisions on passenger cancellation set out in the General Terms and Conditions. For a binding application, in addition to the explicit written application or A signed contract also includes any order submitted orally or in writing containing the name and surname of the passenger and other participants, credit card number or identification of another payment instrument, payment of the registration fee or part thereof, payment of registration fees or an act indicating that the passenger has submitted a binding declaration or a declaration containing any of the above information. If you do not find the desired object in the catalog, we will be happy to send you a reservation of your choice. When booking “according to your wishes”, it is necessary to pay 40.00 EUR (for a reservation 10 days before departure, 30% of the estimated value of the arrangement) as a guarantee for the reservation. In case of your confirmation, the amount paid will be credited to the final payment, but in case you change your mind and do not confirm the reservation, we will keep the money as the cost of making the reservation. EUR 20.00 must be paid for each change of the already confirmed booking reservation.

PAYMENT

Upon check-in, the passenger pays 30% of the price of the package as a registration fee, and the difference to the full price must be paid no later than 14 days before departure. Payment for the trip may be subject to special payment benefits, for which a special contract must be concluded, which specifies them. Closed groups may also have different payment terms.

PRICES

The price of the trip is determined and published in the programs and is calculated on the day of publication. Prices are in EUR. The organizer may provide in the program that the passenger pays for services to be performed abroad, directly to a foreign person, in the manner specified in the program. In this case, the passenger asserts his claims directly to a foreign person. The Agency reserves the right to change the price of the trip in the event of changes in the exchange rate, exchange rate, changes in transport prices or a smaller number of passengers, as stated in each program. The agency may inform the passenger in writing or orally about the price increase. The consent of the buyer is not required to increase the price of the arrangement up to 10%. However, if the increase exceeds 10%, the buyer has the right to terminate the contract without having to pay compensation. We also reserve the right to correct prices and information published in the price list, which would be due to a large amount of price and forward data or typographical errors.

SERVICES ARE INCLUDED IN THE PRICE OF THE ARRANGEMENT

Unless otherwise specified in the program, the price of the arrangement includes transport, hotel and catering services listed in the program and the organization of the trip. Unless otherwise specified in the program, the prices of individual arrangements for an adult are valid for accommodation in a double or triple room.

SPECIAL SERVICES

Special services are services that are not included in the price of the package (single room, special meals, additional excursions,…) or for which the program provides additional payments (visas, airport fees,…), so the passenger pays separately, unless otherwise specified in the program. If special or additional services, the passenger pays extra to the price of the arrangement at check-in at the check-in point. The number of passengers required to make the trip is stated in the program. In the case of an individual application for the trip, the passenger can leave it to the agency to try to find a partner or. a passenger on the same trip with whom he will share a room. Notwithstanding the above, the individually registered passenger must pay a surcharge for 1/1 room upon check-in. In the event that a passenger is found for an individually registered passenger, the passenger will be refunded the surcharge for 1/1 room.

PASSENGER CANCELLATION OR CHANGE OF ARRANGEMENT

If the passenger or legal entity cancels the trip, which is confirmed in writing at the place of registration, the Agency reserves the right to reimbursement of cancellation costs, the amount of which depends on the time in which the passenger submitted the cancellation:
up to 30 days before departure 10% of the package price
29 to 22 days before departure 20% of the package price
21 to 15 days before departure 30% of the package price
14 to 10 days before departure 50% of the package price
9 to 1 day before departure 80% of the package price
from 24 hours before departure and after departure 100% of the package price
oz. for air travel or cruises:
up to 45 days before departure 10% of the package price
44 – 35 days before departure 50% of the package price
34 – 9 days before departure 80% of the package price
8 days until the start of the service 100% of the price of the arrangement

Irrespective of the cancellation costs set out above, they may also be higher when this is conditioned by the conditions of organizing the trip, which are dictated by THIS MAJOLKA by the applicable conditions of sale and are conditioned by the business partners. Upon oral cancellation of the trip, the passenger must sign the cancellation document, which is offered to him for signature by the seller. If he refuses to sign this document, it is considered that he has not canceled the trip. During the trip, the passenger may interrupt the trip only at his own request, on the basis of a written statement of termination. In case of travel interruption, he is not entitled to a refund upon return.

WITHDRAWAL – RISK OF CANCELLATION

If the passenger anticipates the possibility of not attending the trip at check-in due to certain circumstances, he / she can pay a cancellation fee at the agency. The severance agreement is valid in case of illness, death or accident of himself or his close relatives (parents, children, spouse). The severance pay may be claimed only upon presentation of the relevant certificate. The amount of the cancellation fee is determined annually and amounts to 5% of the price of the arrangement. The passenger must cancel the trip immediately or no later than 24 hours from the occurrence of the cause of cancellation. When the reason for the cancellation of the trip is such a deterioration in the health of the passenger or his relative (kinship must be evident from the relevant document), which prevents the passenger from traveling, he must submit a medical certificate or. certificate, which must contain the following information: date of deterioration of health condition brief history of the disease that prevented the insured from traveling type of therapy information that the sick leave coincides with the beginning of the deterioration of health status.

Irrespective of the cancellation fee paid, the organizer has the right to reimbursement of administrative costs in the event of the passenger’s cancellation of the trip. booking costs amounting to EUR 20.00 per voucher or referrals. The program can be used to determine a different amount of severance pay or that severance pay is not possible. If the passenger does not start the trip on the day set as the start of the trip and does not cancel it no later than 24 hours before departure (but obligatorily within the agency’s regular working hours), he is not entitled to a refund based on the cancellation fee. In the event that the passenger cancels the trip due to force majeure, but has not paid the cancellation fee, TA Majolka has the right to reimbursement of all its costs, and returns the difference to the passenger. When claiming cancellation risk, the passenger’s participation amounts to 10% of the package price (90% of the package price is therefore refunded to the passenger).

OBLIGATIONS OF THE ORGANIZER

The organizer is obliged to provide the services provided in the program and take care of the rights and interests of the passenger, in accordance with good business practices. This applies to own services as well as to the provision of third party services (hotels, tours, transport, ().

CANCELLATION OR CHANGE OF TRAVEL

The trip can be canceled by the organizer in case of insufficient number of applications (min number of applications is specified in the program), administrative measures or force majeure. The agency informs the passenger no later than 7 days before departure. In these cases, the organizer does not pay any claims, but has the right to change the program if circumstances of a technical nature so require. The Agency cannot accept responsibility for changes to the program due to any force majeure that may occur during the course of the program. In this case, the agency may provide services in a modified form, as appropriate. We reserve the right to replace the Slovenian-speaking local guide with a Croatian, German or English-speaking local guide in case of insufficient number of registered passengers, and to inform the passengers before departure. In the event of Majolka’s cancellation of the trip, the passenger is not entitled to reimbursement of the visa required to enter the country to which he is supposed to travel or the costs of vaccinations required by the program. The organizer can change the accommodation agreed upon in the contract, which can also happen only on the spot, but only with accommodation of the same or higher category and at his own expense. Also, the agency is not responsible for changes to the flight schedule (both in scheduled and charter traffic), which can also happen just before departure. We reserve the right to change the airline and the carrier and the domicile airport or port, and any delays or other changes of carriers are the sole responsibility of the airlines and carriers.

INFORMATION

Oral information received by the passenger at the point of sale does not bind the organizer more than the information in the offer or travel program.

COMPLAINTS

In the event of incomplete performance of the services listed in the program, the passenger may claim proportionate compensation by written complaint in the following procedure: the passenger must complain on the spot of inappropriate service to the organizer’s representative, Evidence of timely complaint on the trip if the cause of the complaint cannot be eliminated, the passenger and his representative draw up a written confirmation no later than 60 days after the arrangement must submit his written complaint at the point of sale where he applied and attach a written confirmation signed by a representative and any invoices for additional costs, the organizer is obliged to issue a written decision to the complaint within 8 days of its receipt or, if the passenger has not attached all necessary documents, within the time required to obtain them. This excludes the buyer’s right to compensation for ideal damage.

TRAVEL DOCUMENTS

Passports and visas and other documents required for the trip are the concern of each passenger and therefore the organizer disclaims any responsibility if the passenger has to interrupt the trip due to unorganized documents or can not travel at all. The passenger bears the same costs as if he had taken part in the trip. The passenger is obliged to obtain visas for the countries to which he travels and for which visas are required. However, if the passenger does not fulfill this obligation, TA Majolka will comply with the provisions on cancellation of the trip. In the event that the passenger is issued a TA Majolka visa, the latter does not guarantee the success of obtaining the visa. Mediation in obtaining a visa is paid separately and is not included in the price of the trip, and in case of cancellation of the trip, these costs are not reimbursed to the passenger.

LOSS OF DOCUMENTS

In the event that the passenger loses documents during the trip or only these are stolen, but they are necessary to continue the trip or to return home, the passenger obtains new ones at his own expense. When arranging the formalities related to the documents, you can turn to the tour leader or agency representative. However, if the passenger has to interrupt the trip due to loss or theft, he is not entitled to a proportional refund of the paid trip.

FOREIGN EXCHANGE AND CUSTOMS REGULATIONS

A passenger traveling abroad is obliged to comply with all customs and foreign exchange regulations. If he is prohibited from continuing the journey due to the offense, all costs will be borne by the passenger.

HEALTH REGULATIONS

A traveler traveling to a country for which vaccination is prescribed by the World Health Organization must be vaccinated and obtain an appropriate document (“yellow booklet”). The passenger has the right to health care at home and abroad to the extent and in the manner determined by the regulations of the Health Care Institute, which is in the area where the passenger is regularly insured. In countries without a health care convention, the traveler bears the cost of treatment himself. In the event of cancellation of the trip, the costs of vaccination are not reimbursed to the passenger.

LUGGAGE

The transport of luggage up to the weight determined by the carrier is free of charge. The Agency does not accept responsibility for loss, theft or damage to luggage. Your claims with the relevant documents must be delivered directly to the carrier or hotelier who is resolving your complaint.

SALE OZ. ARRANGEMENT OF ARRANGEMENTS

TA Majolka is not responsible for services on programs where she does not act as an organizer, but only as an intermediary in concluding a contract for organizing a trip. In such cases, he is responsible only for information or. mediation. The information received from the organizer is handed over to the passenger. The conditions of registration, payment and possible cancellation of the trip are in accordance with the applicable conditions of the organizer. It is considered that TA Majolka sells such programs in a foreign name and for a foreign account. Any complaint is handled by the passenger with the organizer of the program, and TA Majolka can intervene in the rescue or. offer assistance to the passenger or organizer in mediation.

TELEPHONE SALE OF TOURIST ARRANGEMENTS OZ. TRAVEL

In the case of telephone sales of tourist arrangements, the contract is considered concluded by providing a credit card number or. in the case of an agreement on payment by bank transfer or payment at the branch, by providing personal data of the passenger and other participants. In this case, the passenger is obliged to pay for the ordered service based on the reservation number within 3 days of the registration, unless specified or. agreed longer or shorter deadline. In the event that the passenger does not pay within this period, it is considered that the contract has not been concluded. It is considered that the passenger has accepted the provisions of these general terms and conditions and offers at the time when he ordered a travel arrangement by phone or. travel.

SALE OF TOURIST ARRANGEMENTS OZ. TRAVELING THE INTERNET

In this case, the general terms and conditions and instructions published on the website apply. It is considered that the passenger has accepted the provisions of these general terms and conditions and travel instructions the moment he ordered an individual Majolka service via the Internet. An essential condition for the validity of the application is the payment of the entire service within 3 days after the submission of the order or. applications, unless a different deadline is set. If the service is not paid for within the specified period, it is considered that it has never been ordered.

PROTECTION OF PERSONAL DATA

TA Majolka protects all acquired data on passengers in accordance with the Personal Data Protection Act or in accordance with the rights and obligations under the General Regulation on Data Protection of the European Union. By signing the contract, the passenger is considered to agree to the use of this information in order to fulfill contractual obligations and rights, as well as for direct marketing, market research, customer segmentation, statistical processing and notification of TA Majolka and its business partners. If the passenger does not want this, he can state this when registering for the trip.
The same applies to users of the website www.agencija-majolka.si.
The protection of your personal data is very important to us, so together with quality content, we also guarantee your right to decide on the use of your data. At this point we would like to acquaint you with the privacy policy of TA Majolka. This privacy policy regulates the collection, storage and processing of personal data collected by the controller from passengers and users of the website www.agencija-majolka.si.

Index
1. The controller of the personal data file
2. Categories of personal data
3. Purposes of personal data processing
4. Data retention time
5. Protection of personal data
6. User rights
7. Contractual processors and storage area
8. Use of cookies
9. Instructions for editing cookies in individual browsers
10. Legal notice

1. The controller of the personal data file
GTP MAJOLKA, Jurovci 18, 2284 VIDEM PRI PTUJU
An authorized person regarding the protection of personal data is available at gtpmajolka@gmail.com
As a recipient or. the user allows the controller to collect, process and store the transferred personal data in accordance with the applicable legislation on personal data protection.

2. Categories of personal data
The passenger data obtained by the controller for the purposes of performing the contract and kept by the controller of the personal data file are:
• E-mail address;
• name and surname and title or gender;
• company name;
• physical address;
• telephone;
• GSM;
• birth data;
• identity document data;
• past inquiries, purchases, invoices, support requests;

Obtained data of users of the website www.agencija-majolka.si and e-news kept by the controller of the personal data collection:
• E-mail address;
• which messages the user opened and which links he clicked in the messages;
• which pages he visited on the portal;
• past inquiries, purchases, invoices, support requests;
• IP addresses of users and cookie IDs;
• which pages he visited on the portal;

3. Purposes of personal data processing
The operator of GTP Majolka, Jurovci 18, 2284 Videm pri Ptuju will use the data obtained from passengers and users of the website www.agencija-majolka.si for the following purposes:
• to perform the contract;
• to communicate with the subscriber or. (pre) contractual relationship;
• for the implementation of prize games;
• statistical and market analyzes; tracking clicks and opening e-mails and clicking on the website to segment and customize the content of e-mails;
• informing and sending e-news, articles, event notifications by e-mail;
• direct marketing and sending offers by SMS / MMS, e-mail and notification messages, traditional mail, on the website and mobile applications, and making telephone calls;
• segmentation, profiling and automated processing in order to create customized messages and offers that will be more relevant to the user;
• Display customized ads on advertising platforms (Google and Facebook).
When sending e-mails, the administrator records the opening of received messages from individuals and clicks on links in received messages. It also records visits and promotions on the operator’s website. For better and more focused transmission of offers and customization of messages or. communications automatically processes, analyzes, profiles and evaluates the activity and measures the interest of users.

4. Storage time
We keep the personal data of the individual indefinitely or. until the revocation of consent to the storage and processing of individual data. Upon revocation of an individual’s consent, his or her personal data shall be deleted immediately, efficiently and permanently.
Should the above-mentioned purposes for which we store and process personal data cease to exist in our company, the databases whose purpose has ceased will be deleted efficiently and permanently immediately.

5. Protection of personal data
The controller will protect the obtained data in accordance with the applicable legislation on personal data protection and in accordance with its internal acts adopted on the basis of law. It will provide adequate organizational and technical protection. Under no circumstances will the controller pass on or disclose the obtained data to third parties. GTP Majolka implements appropriate technical and organizational measures for the protection of personal data.

6. User rights
In accordance with the provisions of the EU General Data Protection Regulation (GDPR), the controller must, at the consumer’s request:
• Confirm whether or not data relating to him is processed and allow him to inspect personal data relating to him.
• Provide a printout of personal data relating to him.
• Give him the opportunity to correct or supplement his personal data.
• Give the possibility of partial or complete deletion of personal data.
• Give the possibility to transfer personal data to another provider of related services.
• Give the possibility of partial or complete withdrawal of consent to the processing of personal data.

The controller will take into account your wish to revoke and consistently arrange the revocation of consent for the processing of personal data within 15 days at the latest.
Any individual may, in the event that he considers that the controller has violated his rights to the protection of his personal data in any way, at any time submit a written complaint to the controller at GTP Majolka, Jurovci 18, 2284 Videm pri Ptuju or file a complaint with the supervisory body (Information Commissioner in the Republic of Slovenia).
Each user has the option to simply unsubscribe from receiving e-mail messages with one click in the footer, or to send an e-mail by unsubscribing to gtpmajolka@gmail.com or by replying to a specific e-mail message received.

7. Contractual processors and storage area
The controller also provides the collected personal data to its contractual processors, who may process the data only within the framework of the controller’s instructions and authorizations and who are obliged by a written contract concluded with the controller to ensure an adequate level of personal data protection. marketing system and marketing automation system. The provider keeps personal data files in the EU and does not export them to third countries.
The administrator may provide personal information to digital advertising platforms (Google, Facebook, LinkedIn, etc.) and use their cookies, which allow the administrator to create more accurate segments, display targeted ads and remarketing. This gives the user more relevant ads on these platforms from the operator. This may be the transfer of data to a contractual processor outside the EU.

8. Use of cookies
As a user of the website www.agencija-majolka.si, you agree that cookies may be downloaded to your computer to ensure the operation of all functions of the website, web analytics and advanced advertising. The following cookies are loaded:
– Google Analytics cookies for analytical purposes;
– Facebook cookies for remarketing and advertising;
– Google cookies for remarketing and advertising;
– Addthis cookies for displaying sharing buttons on social networks and pop-ups and exposures;
– Cookies marketing automation tools to monitor user activities on the website.
Cookies allow certain content or functions of the application to be adapted to a specific visitor, according to his choices or preferences or according to the characteristics of his terminal equipment. Cookies for analytical purposes enable continuous improvement of the website.

9. Instructions for editing cookies in individual browsers:
· Google Chrome
· Internet Explorer
· Safari
· Firefox
· Opera

10. Legal notice
All content published on www.agencija-majolka.si is the property of GTP Majolka. They may not be copied, reproduced or distributed in any other way without the permission of GTP Majolka. GTP Majolka is not responsible for any problems with the operation of the website. GTP Majolka reserves the right to make any errors and changes in the content published on www.agencija-majolka.si

USE OF DATA
TA Majolka protects all acquired data on passengers in accordance with the Personal Data Protection Act. By signing the contract, the passenger is considered to agree to the use of this information in order to fulfill contractual obligations and rights, as well as for direct marketing, market research, customer segmentation, statistical processing and notification of TA Majolka and its business partners. If the passenger does not want this, he can state this when registering for the trip.

SPECIAL PROVISIONS OF THE CONSUMER PROTECTION ACT
Excerpts from the Consumer Protection Act – 1, relating to the organization of tourist arrangements (valid from 15.01.2008): Application: The Act applies exclusively to consumers. Scope of application: the law applies exclusively to package travel arrangements and not to other tourist services:
– the possibility of canceling the trip due to insufficient number of registered participants
– Notice to passengers no later than 7 days before departure
– price increase – due to changes in fuel prices, tariffs, exchange rates – informed customer 20 days before departure, the possibility of withdrawal by the customer if the increase is more than 10% of the value of the arrangement
– deadline for complaints – 60 days from the end of the trip
– 1st response to the complaint – 8 days after receipt of the complaint
– change of client at the client’s request – 8 days before departure, if the change can be arranged – at the client’s expense.
– Unofficial consolidated text is available at the following link – Provisions of the Consumer Protection Act.

SLOW
The court in Ptuj has jurisdiction over all disputes.

Ptuj, February 21, 2022

GTP MAJOLKA – TOURIST AGENCY MAJOLKA.