MAJOLKA TOURIST AGENCY (hereinafter MAJOLKA) sells its own arrangements, in which it acts as a travel organizer, and arrangements of other travel organizers, where it acts as an authorized agency for the sale of their arrangements.
The travel organizer is a travel agency, which is listed in the travel contract as the travel organizer and guarantees the implementation of the published program according to the content of the arrangement.
The arrangements of other tour operators are subject to their General Terms and Conditions and are evident from their price lists or. programs.
In the event that the special terms and conditions of business or an individual program stipulate otherwise in relation to any point of these general terms and conditions and instructions, the statement or provision specified in the program.
In the case of telephone sales or. sales via the Internet, it is considered that the passenger has accepted the provisions of these general terms and conditions when the telephone or. ordered a travel arrangement via the internet. The provisions of the general conditions and instructions can be found on the MAJOLKA website or on any other side, where MAJOLKA, as a provider of its own or foreign tourist arrangements, provides its services via the Internet, where they are specially marked and generally accessible.
An integral part of the travel contract is also the travel program or catalog and price list of the organizer with the general conditions of the travel organizer.
The client or. a passenger is any person who has made a valid reservation or made a purchase and payment for a tourist arrangement or other services offered by MAJOLKA and to whom these General Terms and Conditions apply.
Sign-ups and payments
The passenger can apply for the tourist arrangement offered by MAJOLKA in its offer, in the MAJOLKA branch or at any authorized agency. Upon check-in, MAJOLKA and the passenger enter into a travel contract, which is also a booking confirmation and contains either information about the passenger’s travel arrangement or refers to the program of the arrangement, where this information is provided. Upon check-in, the passenger is obliged to provide all the information and submit the documents required by the travel program.
At the conclusion of the contract we charge a registration fee or. administrative costs at the applicable rate on the day of booking. It currently costs € 5 to book a trip up to a trip value of up to € 100 and € 15 above a trip value of € 100.
Upon check-in, the passenger pays 30% of the total value of the package, and the remaining 70% of the package price must be paid at least 15 days before departure.
When booking on request (RQ-request), the passenger pays a security deposit in the amount that depends on the scale of cancellation costs of the responsible organizer and the estimated date of departure.
Upon check-in, the passenger signs a reservation contract (application form). In this way, everything stated in these conditions or. the conditions of the responsible organizer, insofar as the responsible organizer confirms such a reservation upon inquiry.
Passenger registration is binding. He may withdraw from it only in accordance with the provisions on the passenger’s cancellation of the trip.
In the event that the passenger does not provide the correct information at check-in, he is responsible for all costs or. consequences of incorrect data.
For a binding application, in addition to the explicit written application or. signed contracts also include any order submitted orally or in writing, which contains the name and surname of the passenger and other participants, credit card number or identification of another payment instrument, payment of registration costs or. reservations or an implied act indicating that the passenger has submitted a binding declaration, or a declaration containing any of the above information.
The passenger can pay in cash or by other means of payment. In accordance with the terms of non-cash operations of financial institutions, in case of non-cash payment (TRR,…) of a travel arrangement or other MAJOLKA service, in case of refund, MAJOLKA does not pay cash in any case, and the passenger can request a credit if entitled.
If the passenger decides to book with an option (inquiry or offer) by the organizer, the conditions for concluding the contract, which are marked on the option document, apply. The option is not valid and is not binding in case of force majeure or “stop booking” or. stopped sales. Subsequent changes of name, number of passengers, accommodation (if they are even possible) are charged according to the price list of the organizer or. minimum EUR 8 per person.
Upon departure, the passenger is obliged to submit to the tour operator a document on the paid arrangement (voucher or / and proof of payment); otherwise, the travel manager does not accept the passenger on the trip or. arrangement.
When a travel arrangement is booked for a passenger by an authorized travel agency, all the provisions of this point shall apply mutatis mutandis to an authorized travel agency.
In the event that the passenger is unable to participate in the trip due to illness, death or accident of himself or his closest relatives (parents, children, spouse) or due to conscription for military exercises, the costs of cancellation of the trip will arise. The passenger can avoid the cost of cancellation by paying the cancellation risk insurance – in this case, the passenger is charged only for handling costs.
Telephone sales of tourist arrangements or travel
The payment deadline is 3 days from the passenger’s telephone registration, unless it is specified or agreed with the agency longer or. a shorter period, with the payment deadline being an essential component of the travel contract. In the event that the passenger does not pay within this period, the contract is considered to be terminated by law.
If the passenger submits the number of his credit card with which he pays for the trip to the agency in the telephone application for the purpose of payment under the travel contract, the contract is considered terminated by law if the payment is not approved by the traveler’s bank or bank operator.
Taking into account the fact that these general conditions, travel instructions and provisions of special conditions or. offers published on the Agency’s website, it is considered that the passenger has accepted the provisions of these General Terms and Conditions, special conditions and offers at the moment when he ordered a tourist arrangement by phone or. travel.
Telephone check-in of the passenger is possible no later than 18 days before the start of the trip, unless otherwise agreed with the agency.
strong> Selling travel arrangements online
The passenger is obliged to pay for the ordered service within 3 days of the passenger’s online registration, unless a shorter or longer deadline is specified in the special conditions or offer, with the payment deadline being an essential component of the travel contract. In the event that the passenger does not pay within this period, the contract is considered to be terminated by law.
If the passenger submits his / her credit card number with which he / she pays for the trip to the agency upon online registration, for the purpose of payment under the travel contract, the contract is considered terminated by law if the payment is not approved by the traveler’s bank or bank operator.
It is considered that the passenger has accepted the provisions of these General Terms and Conditions, travel instructions and special conditions or. offers the moment he ordered an individual offer from the agency via the Internet, as these are published on the agency’s website.
In the event that you have determined these General Terms and Conditions and travel instructions and determined the special conditions or. offers published on the Agency’s website are opposed, the provisions of special conditions or offers.
Internet registration of the passenger is possible no later than 18 days before the start of the trip, unless special conditions of the agency provide otherwise.
Travel prices are determined by the travel program and are valid from the day of publication of the program.
In addition to the basic price of the tourist arrangement, the passenger is also obliged to pay all mandatory surcharges (visas), which, if not already included in the basic price of the arrangement, are added together in the travel contract together with the basic price of the tourist arrangement and possible optional additional payments. they constitute the ultimate obligation of the passenger under the travel contract.
The tour operator has the right to increase the price no later than 20 days before the start of the trip, in the event of changes in the exchange rate of the contractual (agreed) currency, to increase transportation costs, including fuel costs, or to increase fees for certain services. airports, ports, etc.) which affect the price of the journey. The price increase is calculated with the same percentage as the increase of the previously mentioned calculation elements. The travel contractor or passenger has the right to terminate the travel arrangement contract if the increase exceeds 10% of the basic price of the arrangement. In this case, he is entitled to a refund of the amount paid without the right to compensation for damages and any costs of visa, insurance, vaccination and similar costs.
The organizer informs the passenger about any change in the price of the trip 20 days before departure.
MAJOLKA can recommend in the program that the passenger pays for services (optional excursions, rental of sports equipment, etc.) that will be performed on site. In this case, MAJOLKA does not act as an organizer, not as a mediator, but only as an informant. In this case, the passenger asserts all complaints exclusively with the contractor or. on-site service provider.
MAJOLKA can determine the price of the arrangement in the program, while explicitly stating that the price can be reduced if a certain number of passengers or other well-defined conditions occur. Such a provision in no way guarantees that the conditions for reducing the price of the arrangement will occur and the passenger cannot withdraw from the contract because the conditions for a possible reduction in the price would not occur.
Any discounts and benefits are always mutually exclusive and do not add up. If several discounts and / or benefits are possible, the passenger chooses the discount or benefit that suits him best and for which he meets the conditions.
Unless otherwise specified in the program, the price of the package includes transport, hotel and catering services listed in the program and the organization of the trip.
Unless otherwise specified in the program, the prices of individual tourist arrangements per person apply to accommodation in double rooms.
Special services are those services that are generally not included in the basic price of the arrangement (single room, special meals, optional additional excursions, etc.).
In the event that special or additional services, the passenger submits wishes for these services upon check-in, and pays them in addition to the basic price of the arrangement.
Published prices of additional or. special services are valid only in the case of ordering and paying for these services, when ordering and paying for the basic arrangement at the registration point.
During the trip, the passenger pays extra for special services to the tour leader or a representative of MAJOLKA or. the representative of the tour operator organizing the passenger’s travel arrangement, in the place where the service is provided, in the appropriate currency, if it is still possible to order this service during the trip, at the price valid on the spot.
Organizer’s right to cancel the trip
MAJOLKA reserves the right to cancel a trip or change a travel program in accordance with applicable law. MAJOLKA reserves the right to cancel the trip no later than 7 days before the scheduled departure, if the required number of passengers specified in the travel program or contract is not registered for the trip.
MAJOLKA reserves the right to withdraw from the contract in full or in part if extraordinary circumstances arise before or during the implementation of the program which could not have been expected, eliminated or avoided, and for MAJOLKA these circumstances constitute a valid reason not to conclude the contract. , if they existed at the time of the conclusion of the contract. In tourist arrangements and other tourist services, where it is nice or. appropriate weather is an essential condition for the fulfillment of the program, withdrawal from the contract due to poor or. inappropriate weather is considered a withdrawal from the contract due to extraordinary circumstances. In this case, the passenger is only entitled to a refund of the amount paid or to the transfer of the amount paid to another date.
The organizer may cancel the arrangement even if the minimum number of passengers provided for each type of arrangement is not registered, or if in case of cancellation of passengers in accordance with these conditions the total number of passengers falls below the minimum number of passengers provided for each type of arrangement. If the program does not specify the minimum number of passengers required for the trip, the following criteria apply:
In cases where MAJOLKA explicitly guarantees in writing the departure or. “Guarantees departure”, cannot cancel the trip.
MAJOLKA can terminate the contract or. withdraws from the contract and demands compensation from the passenger who directly violates the provisions of the contract concluded with MAJOLKA, especially if it is established that the passenger intentionally provided incorrect information about the number of passengers or their age, or. there were changes during the trip, but the passenger did not inform the MAJOLKA agency.
MAJOLKA reserves the right to change the day or time of departure or. to cancel a trip due to a change in flight schedule or force majeure and the right to change the direction of travel if the travel conditions change (new timetable, precarious situation in the country where the program is organized, natural disasters or other unforeseen causes to which MAJOLKA cannot be affected), without special compensation and according to the applicable regulations in passenger transport.
MAJOLKA cannot take responsibility for program changes due to the occurrence of any force majeure during the course of the program. In these cases, it can provide services to passengers in a modified form, depending on existing options.
In the event that MAJOLKA cancels the trip, the passenger is entitled to a full refund of the paid price of the arrangement. However, he is not entitled to reimbursement of the cost of a visa required to enter the country to which he is to travel or of the vaccination costs required by the program.
He shall immediately inform the passenger of any subsequent change to the MAJOLKA program. If MAJOLKA or. another tour operator withdraws from the contract during its performance, is entitled to fair payment for the agreed services.
MAJOLKA is not responsible for delays of aircraft, trains or ships, nor for changes in the program that would occur as a result of such delays.
In the event that the situation on the spot MAJOLKA does not allow the accommodation of passengers in the ordered facility, MAJOLKA may accommodate the passenger in the same place in another facility of the same category.
Passenger cancellation or reversal
If a passenger wishes to cancel a trip, he must do so in writing. MAJOLKA is entitled to reimbursement of costs due to the termination of the travel contract. The passenger is obliged to reimburse the registration fee to MAJOLKA. administrative costs in the amount of EUR 5 per application form and other costs, which are calculated according to the time before the day of the start of services. The date of written cancellation is the basis for the calculation of costs. In case of cancellation, the following cancellation costs will be charged:
These cancellation fee criteria also apply in the event of a reservation on request (RQ-request).
In cases where MAJOLKA is not the organizer of the tourist arrangement, at least the following conditions apply when determining the amount of costs due to the cancellation of the trip:
In cases where the subject of the contract is the purchase of airline tickets, MAJOLKA has, in addition to cancellation costs and administrative costs, also the right to withhold the reservation fee (TSC).
During the trip, the passenger may interrupt the trip at his / her request and with a written statement of termination. If the passenger interrupts the trip during the trip, he is not entitled to a refund or purchase price upon return, neither in part nor in full.
If the passenger changes the program or does not travel under the program, which is an integral part of the contract with MAJOLKA, the passenger is considered to have withdrawn from the contract during the trip. Even in this case, he is not entitled to reimbursement of costs or purchase price, neither in part nor in full. In this case, however, the passenger is liable for the costs and damage caused by the change in the program.
In the event of a change in the program at his own request or due to force majeure, without any reason on the part of MAJOLKA due to improperly performed service, the passenger has no right to demand any compensation or price reduction.
After concluding the contract, the passenger may change the name or number of passengers, accommodation, date of travel, provided that such change is possible without cancellation of the arrangement. In these cases of change MAJOLKA charges the passenger only administrative costs in the amount of at least 8 EUR. However, in cases where the costs of the change are higher, especially when the arrangement also includes charter flights or scheduled flights and costs are incurred due to cancellation and change by the contractors, MAJOLKA requests reimbursement of actual costs incurred due to the change.
In the case of payment of travel cancellation insurance, the passenger is entitled to significantly lower travel cancellation costs for cancellation in accordance with the terms of the insurance company.
If the passenger anticipates at check-in that he or she may not take part in the trip due to certain circumstances (which may occur with him or his immediate family), he may pay a cancellation fee.
The severance agreement can be concluded no later than the day of confirmation of the reservation and is valid only in the case of official calls, unexpected deterioration of health or death in the immediate family (spouse, parents, children). The passenger can claim a refund of the amount paid from the paid cancellation fee only upon submission of appropriate written proof.
The cancellation fee is 5% of the price of the arrangement. The program can be used to determine a different amount of severance pay, or that a severance pay is not possible.
The passenger has the right to claim a refund on the basis of the cancellation fee paid, in the event that the travel contract is terminated for the above reasons no later than two hours before the start of the trip. The start of the journey, which begins with an organized bus, air or ship transport, is considered to be the hour of bus, air or ship departure. In the event that organized transport is not included in the tourist arrangement, the start of the trip is considered to be the hour when the passenger could actually take over the accommodation facility (usually 14.00).
If the passenger does not start the trip on the day set as the start of the trip and does not cancel the trip before the start, he is not entitled to claim a refund of the payment based on the cancellation fee paid. In the case of tourist arrangements that do not include organized transport, the passenger is not entitled to a refund of the amount paid on the basis of the cancellation fee, if he does not show up at the accommodation facility on the day of the start of the trip.
It is also considered that the passenger did not start the trip or. that he has withdrawn from the contract when the passenger is not accepted for carriage by the carrier (air, ship, bus, etc.) for any reason, which may be of a safety or regulatory nature, whether at the beginning of the journey or during the journey. In such a case, the passenger is liable for all damage caused and cannot claim any refunds based on the cancellation fee paid. The passenger is also not entitled to a refund from the cancellation fee in the event that he does not provide appropriate written proof of the justified reason for the cancellation of the trip.
A claim for cancellation cannot be claimed after the start date of the trip, nor for the time of the unused part of the trip.
In other cases, documented force majeure, which do not belong to the events covered by the cancellation fee and due to which the passenger cancels the trip or. withdraws from the contract, MAJOLKA has the right to reimbursement of all its already incurred costs, as well as those incurred by the cancellation of the trip. Force majeure must be documented by valid official documents and in such a way that it could not have been foreseen or avoided before the conclusion of the contract.
In the event that passengers take out travel cancellation insurance with one of the insurance companies, the passenger’s rights arising from the cancellation fee are exercised with this insurance company, whereby the general terms and conditions of the insurance company apply. The course of resolving a claim and the time of resolving a claim are the responsibility of the insurance company through which the insurance is concluded.
The organizer must take care of the good performance of services and the choice of business partners and represent the rights and interests of passengers in accordance with good business practices in tourism.
He is obliged to offer the passenger all the services listed in the program of the arrangement and is responsible for any unrealized or only partially realized services. The organizer excludes any liability in case of change or non-realization of services caused by force majeure or delays of means of transport for which the carrier is not responsible in accordance with the positive legal regulations and international conventions.
Travel documents and other travel obligations
The passenger is obliged to ensure that he personally and his documents and luggage meet the conditions provided for by the border customs, health and other regulations of his country, as well as those to or through which he travels.
A passenger applying for a trip abroad must have a valid passport or other valid relevant document with which he can enter a particular country.
In the event that individual countries condition entry into the country with a certain period of validity of the travel document before the expiration date on the day of entry, the passenger is obliged to observe these provisions and MAJOLKA is not responsible for any inconvenience or forced interruption of travel.
The passenger is obliged before the trip, or. obtain visas for the countries to which he is traveling and carry out the vaccinations required for those countries by the deadline set in the program. If the passenger does not fulfill these obligations, MAJOLKA will follow the provisions on the passenger’s cancellation of the trip. In the event that the passenger is issued a MAJOLKA visa, the latter does not guarantee the success of obtaining the visa.
MAJOLKA does not reimburse the costs of obtaining and the visas themselves to the passenger. MAJOLKA does not guarantee the accuracy of the information obtained from the competent embassies. In case of refusal of entry into the country or other obstacles, all costs are borne by the passenger himself. The intervention of MAJOLKA in obtaining a visa is not included in the price of the trip, but is paid separately. It is considered that the traveler arranges the visa himself when MAJOLKI does not deliver the necessary documents for arranging the visa within the deadline specified in the program or offer.
Due to the requirements in international passenger transport (air, ship, bus, etc.), the passenger is obliged to provide all the necessary information about all participants of the trip or holiday that he is registering. The information must correspond exactly to the information in the official documents that the participants of the trip are obliged to carry with them in accordance with the regulations on crossing the state border and the relevant foreign legislative acts. In the event that incorrect information causes a delay, additional costs or interruption of the trip, only the passenger is responsible for all costs incurred by the participants in the trip.
The passenger is obliged to respect the house rules in catering and hotel facilities and to cooperate in good faith with the representative of the organizer and the service provider. If the passenger fails to comply with his obligations, he is liable to the organizer for the damage caused, and the organizer disclaims any liability for damage that the passenger may suffer in such a case. On the trip, the passenger is obliged to behave in a way that does not endanger the life or health of his passengers and does not endanger the course of the trip. In the event that the passenger behaves contrary to this provision, the representative of the organizer has the right to exclude him from further travel without reimbursement of any costs other than payments payable on the spot.
Pre-departure / travel notifications
MAJOLKA does not send pre-departure notifications to passengers who are registered for all one-day trips, regardless of the destination, and for all arrangements in Slovenia and Croatia with their own transport. For travel and for summer and winter holidays with organized transport, the passenger receives a final notification no later than one week before departure; in case the travel arrangement is organized by another travel organizer, the passenger will receive a notification of departure no later than one week before departure. Damage caused by the passenger giving an incomplete or incorrect address for the purpose of completing the referral / voucher or contract shall be borne by the passenger.
Health regulations and protection
According to the regulations of the World Health Organization, a passenger is obliged to be vaccinated in time and to obtain an appropriate document in order to travel to certain countries. Vaccination is also mandatory if such a regulation is adopted after the conclusion of the holiday contract; this is not a justifiable reason to terminate the contract if there are no contraindications for the passenger’s health. In this case, the passenger is required to submit a medical certificate.
The passenger has the right to health care and health services at home and abroad to the extent and in the manner determined by the regulations of the competent medical institution and is obliged to get acquainted with them before the start of the trip.
The passenger has the right to free baggage on air transport up to a certain weight set by the carrier (usually 15-20 kg). Each kilogram of permitted weight of the passenger’s luggage must be paid extra according to the carrier’s price list. Children up to the age of 2 are not entitled to free luggage transport.
Baggage transportation takes place at the passenger’s risk. The organizer is not responsible for destroyed or lost luggage, as well as for the theft of luggage and valuables from accommodation facilities (rooms, apartments) and means of transport (planes, buses, ships, etc.). In the event of lost luggage, the passenger must draw up a report on the spot with the carrier’s representative and follow the established orders. The organizer can mediate between the passenger and the carrier, but without a material obligation to anyone.
In the case of air transport, luggage is the sole responsibility of the airline, in accordance with the regulations in force in international air passenger transport.
In case of lost luggage, the passenger fills in the PIR form of the airline that performed the transport and hands it over to the representative of the airline, and keeps one copy for himself. On the basis of the form, the airline pays him compensation in accordance with the regulations in force in international air passenger transport.
MAJOLKA is not responsible for the punctuality of transport in land, sea and air transport, when it is performed by public transport, on regular or extraordinary passenger transport, voyages or flights. The liability of carriers is duly defined in the contract between the passenger and the carrier, which enters into force using the means of transport. MAJOLKA shall not be liable for damage resulting from delays, cancellations or changes in transport or means of transport.
MAJOLKA reserves the right to change the timetable, types of aircraft, carrier and flight direction (intermediate stops, return via another airport, etc.), which occur due to various technical and organizational reasons. There may also be delays, most often due to air congestion, strikes or bad weather, which are beyond the control of the organizer.
The changes from the previous paragraph in the case of package travel arrangements are not considered a change in the travel program, as the first and last day of the trip are intended exclusively for arrival and departure to the destination and related transports, but not for rest.
The passenger is obliged to check the return time with the organizer’s representative 48 hours before the return.
Loss of documents
If the passenger loses documents during the trip or they are stolen, but they are absolutely necessary to continue the trip or to return home, the passenger obtains new ones at his own expense.
When arranging formalities in this regard, the passenger may turn for advice and assistance to the tour leader or to a representative of the tour operator who organizes the passenger’s travel arrangement.
In the event that the passenger has to interrupt the trip due to loss or theft of documents, he is not entitled to any reimbursement of the paid trip or reimbursement of costs.
The information that the passenger receives at the check-in point does not bind MAJOLKA more than the information in the program or offer. In case of doubt, it is always considered valid: a written offer, written information or a written explanation.
Photographs published on the Internet and in advertising materials are of an informative nature, so MAJOLKA does not guarantee the completeness or authenticity of the data and appearance, when such a guarantee is not explicitly stated.
Categorizations of accommodation facilities and house rules in general
Placements in the programs are marked in accordance with the official national categorization in each country, valid at the time of issue of the program, over which the organizer has no influence. The standards of tourist offers among the selected destinations are different and incomparable. It is necessary to take into account that the criteria of categorization in some tourist destinations significantly deviate from the criteria that apply in the Republic of Slovenia or. in most western European countries, so it is recommended to book a higher category accommodation at these destinations.
The organizer does not take responsibility for any written or oral information provided by the authorized agency of the organizer, which is not in accordance with the descriptions of services in its program.
House rules, food, services, the beach as well as the rest of the hotel offer are under the control of local tourist organizations. The organizer has no influence on these elements either.
For arrangements marked “all inclusive”, it is necessary to carefully read the description of services in the program or. offer, as it does not seem to equate all “all inclusive” offers. Usually the basic service in the “all inclusive” offer is full board (breakfast, lunch and dinner), meals include drinks.
If the passenger does not pay extra for a room with special features (sea view, balcony, location – orientation, a certain floor, etc.), he is accommodated in one of the rooms that are officially registered for rent to guests in the hotel. The distribution of rooms is the responsibility of hoteliers, the travel organizer has no influence on this, he can convey the passenger’s wishes, but he cannot guarantee that they will be fulfilled. When staying in a single room, the traveler must take into account that it usually does not meet the standard of a double room, that it is usually smaller and has a worse position. When staying in a triple room, the passenger must take into account that in most cases it is in fact a double room with an extra bed, where the accommodation of a third person does not meet the standard of accommodation of the other two people. It is usually a folding bed, which is not the same size and comfort as a normal bed and is suitable for children.
Complaints or complaints
The passenger must irregularities or. shortcomings to complain on the spot, the tour leader, the representative of the tour operator who organizes the passenger’s travel arrangement, the direct service provider or. authorized local agency. In the event that, according to the content, the complaint could be resolved on the spot (eg lack of cleanliness of the room, equipment, location of the room, etc.), the passenger did not complain about the mistake on the spot and did not inform the tour leader, travel organizer, who organized the passenger’s travel arrangement, the direct service provider or. authorized local agency, it is considered that the passenger has agreed to the service provided and thus lost the right to file subsequent complaints with a request to reduce the price of the service or. payment of damages. MAJOLKA will not deal with a complaint to which the passenger did not attach the minutes of the representative of the organizer or. the service provider on the complaint, which will show that the deficiencies could not be resolved on the spot.
Complaint procedure: immediately on the spot, the passenger complains about the inappropriate service to the representative of the organizer, and in his absence to the service provider. The passenger must work with a well-intentioned representative to resolve the cause of the complaint. If the passenger does not accept the offered solution of the complaint, which corresponds to the paid services according to the program, MAJOLKA will not take into account the subsequent requests for compensation of damage or reduction of the price of the trip. If the cause of the complaint cannot be remedied, the passenger shall draw up a written confirmation with a representative. After returning from the trip, the passenger must send a written complaint to the address: TA MAJOLKA Jurovci 1b, 2284 Videm near Ptuj within the legal deadline, ie within two months from the end of the trip, and enclose evidence proving the validity of the complaint (mandatory written confirmation signed by a representative or service provider, any invoices for additional costs, etc.). The organizer is obliged to respond in writing to the passenger for the first time within 8 days of receiving the complaint, and finally within the appropriate period necessary to obtain information on the cause of the complaint from the service provider; or, in the time necessary to obtain information from third parties in accordance with Article 892 of the Code of Obligations.
The organizer will only deal with complaints where the cause could not be remedied on the spot. In the event of a complaint for a trip in which MAJOLKA is not the travel organizer, MAJOLKA will forward the complaint to the responsible travel organizer and notify the passenger in writing of the resolution of the complaint. In the event that MAJOLKA acts only in the role of an informant, the passenger must assert all complaints on the spot with the actual organizer of the optional trip, tour, etc. Without a written complaint, MAJOLKA does not process requests for price reductions, as well as compensation and other claims.
The complaint must be signed and can be submitted by each passenger in his own name or by a third party in writing. The authorization must be attached to the complaint, otherwise MAJOLKA will not deal with such a complaint.
The complaint must be substantiated. The passenger should therefore attach to the complaint the relevant evidence and / or the relevant certificate of the hotelier, carrier or. other relevant persons on the factual situation on the basis of which the passenger is asserting his claim.
The amount of compensation is in any case limited by the amount of the paid arrangement, if through the fault of MAJOKKA there was no implementation of the program or certain services, the passenger is entitled to compensation in the amount of the real value of non-performed services. This provision does not apply in the event that MAJOLKA has the right to cancel the arrangement or change the program, in accordance with the provisions of these general terms and conditions and the law.
Use of data
MAJOLKA protects all acquired data on passengers in accordance with the Personal Data Protection Act. By signing the contract, the passenger is considered to agree to the use of this information in order to fulfill contractual obligations and rights, as well as for the purposes of direct marketing, market research, customer segmentation, statistical processing and notification of MAJOLKA and its business partners. If the passenger does not want this, he can state this when checking in for the trip.
All prices from the MAJOLKA offer already include value added tax.
In the event of a dispute between the parties, the competent court is the domicile of the buyer.
These general terms and conditions apply to all contracts concluded from the date of publication of the printed matter in question.